Q&A
Where do my Dines come from?
Our sardines are caught off the French coast and tinned by a family-run cannery we've worked with for years. Every other ingredient — olive oil, Espelette pepper, lemon — comes from a protected European origin (AOP). We choose our suppliers for quality first, always.
Are my Dines organic?
Wild fish can't be certified organic — there's no such thing as an organic shoal. What we add to it can be, and is: our olive oil, Espelette pepper, and lemon are all certified organic.
How long can I keep my Dines?
Years, if kept in a cool, dry place, away from direct light. Our olive oil recipes are even built to age: the flavor deepens over time, much like a good wine.
What's the 28-Day Cure?
A cure we recommend for your longevity: one tin a day for 28 days. It's the simplest way to get a steady, measured dose of protein, omega-3, and vitamin D — with well-documented health benefits.
How should I store my Dines?
Like any preserve: unopened, in a cool, dry place, away from direct sunlight. Once opened, refrigerate and eat within 2 days.
Do my Dines contain allergens?
Yes: fish. Check each product's ingredient list for full details.
What do I gain by subscribing?
It's both cheaper and healthier. The benefits we talk about come from eating sardines regularly — subscribing makes that rhythm effortless, at a better price than buying tins one by one.
I don't live in France — can I still subscribe?
Not yet. We currently deliver within France only, but we're working on opening up to the rest of Europe soon.
What if I end up receiving more than I need?
You're never locked in. You can pause, adjust, or cancel your subscription at any time.
Can I manage, change, or cancel my subscription myself?
Yes — entirely on your own, whenever you like.
Do I have to commit to a minimum subscription length?
No. There's no minimum commitment.
When is my payment method charged?
When we prepare your order for shipment — not before.
Will I be notified every time my subscription ships?
Yes, every single time an order goes out.
What are my delivery options?
We offer several delivery options within France:
- Express (Chronopost): next-day delivery if ordered before noon
- Standard home delivery: 1–3 business days
- Mondial Relay pickup point: 1–3 business days
Can I get my Dines delivered outside France?
Not yet — France only for now, but international shipping is coming soon.
How can I track my order?
You'll automatically receive an email with a tracking link as soon as your order ships.
I have a delivery issue — what should I do?
Reach out to our team through the contact form, Monday to Saturday, 8am–8pm. We reply fast.
I received damaged products — what should I do?
Contact our team through the contact form. If the outer box is damaged too, a photo helps us resolve it quickly.